Custom Order, Alterations, Exchange and Return Policy

1. What is a Custom Order

Custom Order is an OVERZ product that is created based on an individual request from the client.

An individual order may include:

• size adaptation;
• changing the length of the product;
• changing individual design elements;
• producing a model from the OVERZ collection according to the client’s measurements;
• developing a new design;
• creating and producing an individual capsule collection;
• other changes agreed in advance between the client and OVERZ.

Each Custom Order is created specifically for a particular client, taking into account their measurements, preferences, and the approved technical specifications. Therefore, such a product is not a standard item from the ready-to-wear assortment.

2. Return and Exchange of Custom Orders

Since a Custom Order is produced individually, such products are not eligible for return or exchange.

However, OVERZ always strives to bring the order to the approved result.

If, after receiving the product, it is necessary to change the size, fit, length, or other parameters agreed in advance, OVERZ will first offer:

• free alteration of the product;
• a repeat fitting at the store if the client is in Bali;
• approval of changes by photo and video if the client is unable to visit the store;
• the necessary adjustments to achieve the approved result.

3. Product Alterations

If the product requires changes within the scope of the original technical specifications, OVERZ will carry out such adjustments free of charge.

These may include:

• changing the length;
• adjusting the fit;
• refining the volume;
• modifying individual details;
• other changes related to the approved order.

The purpose of the alteration is to complete the process so that the product corresponds to the technical specifications and the client is satisfied with the result.

4. If the Product Does Not Correspond to the Technical Specifications

If the product substantially does not correspond to the approved technical specifications and OVERZ is unable to resolve the issue through alteration or remake, the Company may offer one of the following options:

• production of a new product;
• replacement of the product;
• a full refund after the product is returned to the Company.

The decision is made after reviewing the product, technical specifications, fitting history, photos, videos, and all details of the order.

5. If the Client Refuses Alterations

If OVERZ is ready to carry out the necessary alterations free of charge, but the client refuses to continue with the fitting, remake, or approval of changes, the possibility of a refund will be considered by the Company on an individual basis.

This is because by the time the Custom Order is produced, the Company has already incurred expenses for:

• materials;
• development;
• production;
• specialists’ work;
• fittings and communication related to the order.

In such a case, a refund is not automatic.

6. Client’s Responsibility

By placing a Custom Order, the client confirms that they:

• have read this Policy;
• understand the specifics of individual production;
• agree to the procedure for alterations, exchanges, and returns;
• provide accurate measurements and the necessary information required to complete the order;
• understand that the process may include one or more fittings;
• understand that for remote orders, approval may take place via photos and videos;
• agree that the Custom Order is created specifically for them and is not a mass-produced product.

7. OVERZ Principle

The main goal of OVERZ is not simply to sell a product, but to create a piece that fits the specific client.

If questions arise during the individual order process regarding fit, length, size, or details, OVERZ primarily strives to resolve them through:

• alterations;
• repeat fittings;
• further adjustments to the product;
• approval of changes via photos and videos.

We consider the Custom Order process completed only when the approved result has been achieved and the client is satisfied with their product.